melbet partner Privacy Policy

2.1 Information Provided at Registration

Information you voluntarily provide when creating an account:

• Full name and date of birth
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency and language

2.2 Identity Verification Information

As part of the account verification (KYC) process, we may collect:

• National ID card or passport details
• Proof of address documents
• Information to confirm ownership of a payment method

2.3 Automatically Collected Information

When you use the platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited and time spent
• Session logs and activity history
• Transaction date, time, and amount

3.1 Service Delivery and Operation

Your information is needed to manage your account, ensure game access, process deposits and withdrawals, and issue bonuses. melbet partner cannot provide smooth service without this information.

3.2 Security and Fraud Prevention

To keep your account secure, detect unauthorised access attempts, and prevent financial fraud, we review login activity and transaction information.

3.3 Customer Support

When you contact us via live chat or email, our team needs access to your account information to resolve your issue quickly.

3.4 Platform Improvement

We review overall usage data to analyse which games are most popular, which payment methods are most used, and which parts of the website need improvement.

3.5 Promotional Communications

If you agree to receive our newsletter or offer notifications, we may send details of new bonuses and offers to your email or mobile number. You can withdraw this consent at any time.

4.1 Encryption Technology

All data transfers are encrypted using SSL (Secure Socket Layer) technology. This means no third party can intercept or read your information.

4.2 Password Security

Your password is never stored in plain text — it is always kept in hashed and encrypted form. No member of our staff can view your password.

4.3 Data Retention Period

We retain data while your account is active and for a set period after the account is closed. This is necessary to meet legal obligations and to resolve any potential disputes. Data that is no longer needed is securely deleted after the specified period.

4.4 Access Control

Only staff members who need to access your personal information to carry out their duties are permitted to do so. All staff work under strict confidentiality agreements.

5.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, and Upay to process transactions through these payment providers. This information is used only to process the specific transaction, and these providers follow their own privacy policies.

5.2 Technology Service Providers

Technology service providers work on our behalf to operate game providers, web hosting, and analytics tools. Only the information essential to their work is shared with them.

5.3 Legal Requirements

Specific information may be provided in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such situations, we always follow a policy of sharing the minimum necessary information.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the website — such as maintaining your login session, remembering your preferred language, and storing shopping cart or game session data. Without these cookies, the website cannot function properly.

6.2 Analytics Cookies

These help analyse website usage patterns and improve the performance of the platform. Information collected through these cookies is not personally identifiable.

6.3 Cookie Control

You can delete or block cookies at any time from your browser settings. Please note that disabling essential cookies may cause some services to not work properly.

7.1 Right to Access Information

Upon request, we will provide you with a summary of what information we hold about you.

7.2 Right to Correct Information

If any information stored in your account is incorrect or outdated, you may request a correction. We will update it as quickly as possible.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive marketing messages from us, you can opt out by clicking the unsubscribe link at the bottom of any email or by contacting us directly by email.

9.1 Financial Data Storage Policy

We never store your mobile banking PIN, OTP, or full account number. Every transaction is processed using tokenisation, which keeps your financial information secure.

9.2 Monitoring Suspicious Activity

If any unusual or suspicious financial activity is detected on your account, we will notify you immediately and, if necessary, temporary measures may be taken to secure the account.

10.1 Contact Details

For any privacy-related requests or questions, write to us at our email:

[email protected]

We generally respond to email requests promptly. For urgent matters, quick assistance is available via live chat.

10.2 Related Documents

Alongside this privacy policy, it is important to read our Terms and Conditions, as both documents complement each other.